Frequently Asked Questions
Answer to all your questions
Can I also collect my order?
Collection is only possible by appointment and with a minimum order of 20 pallets. Our warehouse and logistics process is set up to process orders in our warehouse and give them to our carrier. If we have to deviate from this, there is a high risk of errors and it takes a lot of time. In addition, our warehouse is not intended as a pick-up location or physical shop. To relieve customers of this delivery obligation, we have chosen to make transport completely free of charge.
Can I pay on delivery?
Unfortunately, it is not yet possible to pay for your order on delivery. We work together with independent transport companies that do not offer a checkout option. You can easily pay for your order with one of the many payment options in our webshop.
Do I get a discount if I purchase a larger quantity?
We use quantity discounts on all our products, on the product page under the ''Add to cart'' button, the quantity discounts are displayed. You can also add the quantities to your shopping basket to see the total price. In addition, we always offer an extra discount to returning customers.
How many Mixpallets do you sell per month?
Every month, we deliver an average of 5 trailers of stock to our customers. Many regular and returning customers but also an awful lot of new customers and starters. 5 Trailers equal 165 Mix pallets.
How much can a Mixpallet bring me?
Our suppliers ensure equal distribution of the average retail value. The average retail value of the goods is between € 1800 and € 5000. The goods are often sold via trading platforms such as Marktplaats, eBay, Amazon or Bol.com. The products are also ideal to sell through your own physical shop or webshop. You are free to set your own selling price.
How will my order be delivered?
Every order is delivered to us with a Transporter connected to the national network in the Netherlands. This allows us to guarantee the safety and care of your order during transport. You will receive an e-mail from us 48 hours before your order is delivered with the latest information on the delivery of your order. So you know exactly what time to expect your order and how to prepare for it.
What is your delivery time?
We usually deliver every order within 2 to 3 working days, our system will automatically keep you updated after you place your order, should anything change you will be informed immediately.
What's in a Mixpallet?
For more information about the contents of a Mix pallet, please refer to the product page on our website. The product information describes what you can expect, for any other questions you can always contact our customer service.
When will sold-out products return?
As soon as a product is sold out, a button will appear to leave your e-mail. As soon as the product is back in stock, we will notify you by e-mail. We advise you to take the trouble to leave your e-mail address, as the demand for our products is so high that a product may be sold out quickly and you don't want to miss the boat twice... How long it takes for a product to be back in stock is difficult for us to say as we work with mainly returned products.
Where do you deliver?
We deliver throughout Europe, currently it is only possible to place your order via the webshop from the Netherlands and Belgium. Orders outside this area are only possible after consultation with our customer service, because the transport for this needs to be customised. Transport within the Netherlands is completely free, for Belgium a small surcharge is calculated which is added to your shopping basket during checkout. If you wish to place an order outside the Netherlands and Belgium, we would like to ask you to contact our customer service.
Which payment method do you use?
With us, it is only possible to pay for your order digitally via the webshop. We use Mollie Payments, the payment platform for webshops in the Netherlands. Mollie enables us to offer various payment options, including iDeal, Credit Card, Bancontact, Klarna payment afterwards, etc. If you do not succeed in placing your order, we would like to ask you to contact our customer service so that we can help you further.